Privacy Policy

1. Contact Us

We are committed to protecting your privacy and ensuring that your personal information is handled securely and transparently. You may contact us at any time regarding how we collect, use, or protect your information.

You may also contact us if you wish to:

• ask questions about this Privacy Policy
• access or update your personal information
• request deletion of your account or data
• change communication preferences
• opt out of marketing communications
• report a privacy concern or complaint

If you have questions about how we handle your information, please contact us at:

Email: support@dentaledglobal.com
Website: https://txco.cloud

2. About Us

TXCO is a communication intelligence platform designed for dental and healthcare professionals. TXCO is developed and operated by Dental Ed Pty Ltd, an Australian company specialising in dental education, clinical communication training, and practice growth systems.

The TXCO platform assists clinicians and treatment coordinators by analysing communication during patient consultations and providing insights designed to improve patient understanding, trust, and treatment acceptance.

The Platform may include features such as:

TXCO Transcription
AI-powered transcription of consultations, meetings, and treatment discussions.

TXCO Communication Intelligence
Analysis of clinician-patient conversations to identify emotional cues, patient concerns, and communication opportunities.

TXCO Coaching and Role-Play
AI-powered tools designed to help clinicians improve communication skills, patient engagement, and treatment presentation.

TXCO Reports and Messaging
Automated generation of consultation summaries, communication guides, and patient follow-up messages based on consultations.

TXCO Diagnostic Guidance
AI-assisted analytical tools designed to support clinicians by identifying patterns, providing insights, and highlighting potential areas for clinical consideration.

Definitions used throughout this policy:

we, us, our
TXCO and Dental Ed Pty Ltd, including related entities and authorised service providers.

Platform
The TXCO website, software platform, applications, and associated services.

Practitioner
Healthcare professionals, dental practitioners, treatment coordinators, or authorised staff who use the Platform.

Your information
Personal information that you provide to us or that is collected when you use the Platform.

Privacy laws
Applicable privacy and data protection laws including the Australian Privacy Act and other relevant regulations.

3. What Information We Collect

When you access and use our website, Platform, or services, we may collect several categories of information.

Personal Information

• name
• email address
• contact details
• professional credentials
• clinic or organisation information

Account and Payment Information

• billing details
• payment method information
• subscription records

Payment processing may be handled by third-party providers.

Consultation and Transcription Data

• consultation audio recordings
• meeting recordings
• AI-generated transcripts
• communication insights
• consultation summaries

Where possible, identifiable information may be removed or pseudonymised. Practitioners are responsible for ensuring appropriate patient consent when recording consultations.

Communication Analytics

• language patterns
• emotional cues
• questions or objections raised by patients
• treatment presentation discussions

This analysis helps clinicians improve communication effectiveness and patient understanding.

Device and Usage Information

• device type
• browser type
• IP address
• platform usage statistics
• session analytics

Additional Information

• completing surveys
• submitting feedback
• contacting customer support

4. How We Collect Your Information

We collect information in several ways.

Directly From You
Information is collected when you:

• create a TXCO account
• subscribe to services
• use transcription or communication analysis features
• upload audio or consultation data
• contact customer support

Automatically Through the Platform
Certain technical and usage data may be collected automatically when you interact with the Platform.

From Third Parties
We may receive information from service providers including:

• payment processors
• authentication providers
• infrastructure providers

5. How We Use Your Information

We use your information to operate, maintain, and improve the TXCO Platform.

Platform Operation
To allow you to access and use features such as:

• transcription services
• communication analysis
• consultation summaries
• communication coaching tools

Platform Improvement
Usage data may be analysed to improve:

• platform performance
• software functionality
• communication insight models

Where possible this information is aggregated or de-identified.

Communication Support
TXCO may generate consultation summaries, communication recommendations, and follow-up messaging designed to support patient understanding and treatment acceptance.

Customer Support
We may use information to:

• respond to enquiries
• provide technical support
• send important service notifications

Legal Compliance
Information may be processed where required to comply with applicable laws or legal obligations.

6. Consent to Recording and Transcription

Certain TXCO features involve recording and transcribing conversations.

By using these features, practitioners acknowledge and agree that:

• they are responsible for obtaining any necessary patient or participant consent before recording conversations
• recordings may be processed by the TXCO platform for transcription and communication analysis
• audio recordings may be temporarily stored to generate transcripts and analysis outputs

TXCO does not control the circumstances in which recordings are made. Users must ensure they comply with applicable consent and recording laws in their jurisdiction.

7. AI Processing and Automated Analysis

TXCO uses artificial intelligence technologies to assist with transcription, communication analysis, and generation of consultation summaries.

These AI systems may process audio recordings, transcripts, and communication patterns to provide insights and recommendations.

AI-generated outputs are intended to support practitioners but should not be relied upon as clinical advice or decision-making without professional judgement.

TXCO does not use identifiable patient information to train artificial intelligence models unless explicitly stated and permitted by applicable laws.

8. AI Guidance and Diagnostic Support Disclaimer

Some TXCO features may provide analytical insights, clinical suggestions, diagnostic guidance, or treatment-related recommendations intended to support healthcare professionals in their clinical workflow.

These outputs are generated using automated algorithms and artificial intelligence systems.

While TXCO may provide tools designed to assist clinicians in evaluating clinical information and identifying potential treatment considerations, all outputs are intended solely as decision-support tools.

Practitioners remain solely responsible for:

• clinical diagnosis
• treatment planning
• patient care decisions
• interpretation of AI-generated outputs
• compliance with professional and regulatory obligations

To the fullest extent permitted by law, Dental Ed Pty Ltd and TXCO disclaim liability for any clinical decisions, diagnoses, treatment plans, or patient outcomes that arise from reliance on AI-generated outputs.

9. AI Output Limitations

Artificial intelligence systems may generate outputs that are:

• incomplete
• inaccurate
• outdated
• dependent on information entered by users
• misinterpreted without proper clinical context

Users acknowledge that:

• AI outputs must be independently reviewed by a qualified clinician
• clinical decisions must not rely solely on AI outputs
• practitioners remain responsible for verifying all clinical information

Dental Ed Pty Ltd and TXCO disclaim liability for any loss, damage, or clinical outcomes resulting from reliance on AI-generated outputs.

10. Marketing Communications

We may send communications about:

• product updates
• educational resources
• new TXCO features or services

Users may opt out of marketing communications at any time. Sensitive health information is never used for marketing purposes.

11. Data Storage and International Processing

TXCO uses secure cloud infrastructure to store and process data. Some services may involve international data processing through trusted service providers. Appropriate safeguards are used to protect personal information.

12. Information Sharing

We may share information with:

• service providers assisting with hosting, analytics, AI processing, or payment systems
• professional advisers
• regulatory authorities where required by law
• parties involved in business transfers

We do not sell personal information.

13. Cookies and Website Analytics

Our website may use cookies to improve user experience and understand usage patterns. Analytics tools may collect anonymised data but do not receive sensitive healthcare information.

14. Data Security

We take reasonable steps to protect information from misuse, loss, or unauthorised access through encryption, secure infrastructure, and access controls.

15. Your Rights

You may request to:

• access your information
• correct inaccurate information
• request deletion of your account
• raise privacy concerns

We aim to respond within 30 days.

16. Healthcare Data and Patient Information

Practitioners using TXCO remain responsible for ensuring compliance with healthcare privacy laws and patient confidentiality obligations. TXCO is not intended to replace clinical record systems unless integrated with approved healthcare platforms.

17. Patient Consent Notice for Recording

Practitioners using TXCO recording or transcription features should obtain patient consent prior to recording consultations.

A recommended notice that may be used in consultation rooms is:

"This consultation may be recorded and analysed using secure AI software to assist the clinician in documentation and communication. All information is handled securely and in accordance with privacy regulations."

Practitioners remain responsible for ensuring compliance with local consent laws.

18. Changes to This Privacy Policy

This Privacy Policy may be updated from time to time. Updated versions will be published on the TXCO website.

19. Company Information

TXCO is developed and operated by:

Dental Ed Pty Ltd
Australia

Privacy enquiries:
support@dentaledglobal.com
https://txco.cloud